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近所の本屋さんに学ぶ

最寄り駅からの帰り道に、小さな小さな本屋さんがある。

その店では、こっそり発売日前に売ってくれる。

僕の場合、スピリッツという漫画雑誌を買っているのだが、
通常月曜発売の所を、金曜日の夜に買って読んでいる。

いつのころからか、その本屋のおじさんが僕の顔と
スピリッツを買うということを覚えてくれた。

今では。

僕がまだその店の数十m手前にいるというのに、
おじさんはスピリッツを出してニコニコ待っている。

GWや年末年始は「次は○日ですから」と声を
かけてくれる。

僕が出張や旅行で買えないときは一声かけておくと
古いものも取っておいてくれる。

すんばらしい。

これがカスタマー・フォーカスじゃないか!?

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Comments

おお!
私もスピリッツ愛読者です。
金曜に読めるなんて、いいなぁ~。

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